Grampy D’s – Frequently Asked Questions (FAQ)
Here are the answers to some common questions about our products and services.
Shipping & Delivery
How much does shipping cost?
- FREE Retail Shipping on minimum order of 6 packages or more
- A $15 flat rate fee for orders under $60.
- Expedited shipping options are available at checkout.
Where do you ship to?
- We currently ship to all provinces and territories in Canada.
- We do not ship to the U.S. at this time, but we are exploring future options.
How long will my order take to arrive?
- Processing: We aim to ship all orders within 3 business days.
- Delivery: Typically takes 1–7 business days to arrive.
Please note: Remote locations, severe weather, or other unforeseen circumstances may cause delays.
Order Tracking & Status
How do I know if my order has shipped?
When you place your order, you can choose to receive email and/or text message updates on its status, which will include your tracking number.
How can I track my order?
- We ship using Freight.com, which partners with various carriers.
- You can use these links to track your package:
- FedEx Tracking: https://www.fedex.com/en-ca/home.html
- Canada Post Tracking: https://www.canadapost-postescanada.ca/track-reperage/en#/home
- If you created an account, you can also log in to view your Order History for all details.
↩️ Returns & Refunds
What is your return and refund policy?
- Due to the high cost of shipping, we do not offer returns on online purchases.
- In the case of a defective (not damaged) product, a credit or refund can be offered.
- For assistance with a defective product, please email us at: grampyds@outlook.com
Terms of Use
- By using the website, you accept the Terms of Use. These may be changed at any time.
- Use at your own risk: The website and its content are provided “as is.” We do not guarantee that product descriptions or other content are accurate, reliable, or complete. You should independently verify all information.